Get in Touch With Us

Whether you have a question about how we review and rank online casinos, want to flag something that looks out of date, or simply have feedback to share, this page explains how to reach the Real Money Casino editorial team and what to expect when you do.

How to Reach the Editorial Team

Email is the most direct and reliable way to get a response. Every message is read by a member of our team — not a bot, not an automated filter. Write to us at [email protected] and include a brief description of your enquiry so we can route it to the right person without delay.

Our target turnaround is two working days. During busier periods it may take a little longer, but we follow up on every message we receive.

What You Can Write to Us About

There is no strict list of approved topics — if it relates to this site or the casinos we cover, we want to hear it. The most common reasons people get in touch include:

• Content questions — Something on our site is unclear, or you want more detail on a specific review, bonus term, or payment method.
• Accuracy and corrections — Spotted a figure, offer, or piece of information that looks wrong or out of date? We take accuracy seriously. Flag it and we will investigate.
• Site feedback and suggestions — Have a topic you would like us to cover — a new platform, a payment method, a state-by-state licensing question? Reader input genuinely shapes what we research next.
• Editorial and partnership enquiries — If you represent a brand or organisation and would like to discuss how we might work together, introduce yourself and outline what you have in mind. We review all approaches on their merits.
• Responsible gambling concerns — If you or someone close to you is experiencing difficulties related to gambling, mention this in your message and we will point you toward appropriate support resources without delay.

Responsible Gambling Support

Real Money Casino is a comparison and review site, not a gambling operator, and we are not a crisis service. If gambling is causing you or someone you know financial, emotional, or personal harm, please reach out to a dedicated support organisation directly:

• National Council on Problem Gambling (NCPG) Helpline: 1-800-522-4700 — available 24 hours a day, 7 days a week, for call, text, or chat.
• Gamblers Anonymous: gamblersanonymous.org — peer support meetings and resources across the US.
• State self-exclusion programmes: Most regulated US states offer voluntary self-exclusion that blocks access to licensed online casino platforms. Contact your state's gaming control board to enrol.

If you mention a responsible gambling concern in your email to us, we will prioritise your message and respond with relevant signposting as quickly as possible.

A Note on Our Editorial Independence

Real Money Casino earns revenue through referral commissions when readers visit casino sites via links on this page. That commercial relationship does not influence the order in which casinos appear in our rankings — placement is based on our editorial assessment of factors including licensing, game range, bonus transparency, payment options, and user experience. If you have questions about how any specific ranking decision was made, ask us and we will explain our reasoning.

We review and update our content regularly. If you believe a rating, offer detail, or piece of factual information needs revisiting, a short email with the relevant page URL and the specific detail you are querying is all we need to begin checking it.

What We Do Not Handle Directly

Because we are an independent comparison site rather than a casino operator, there are some things we cannot assist with:

• Account disputes, withdrawal delays, or customer service complaints with a specific casino platform — those need to go directly to the operator's support team.
• Legal or financial advice — we can explain how casino licensing and payment methods generally work, but we are not qualified advisers.
• Requests to remove or alter editorial content for commercial reasons — our reviews are independent and we do not accept payment to change a published assessment.

For account-level issues with a casino you found through this site, the operator's own support channels — typically live chat, email, or phone — are the right first step. Regulated platforms in the US are required to offer accessible customer support as a condition of their licensing.

Press and Media Enquiries

Journalists, podcasters, and content creators researching the US online casino market are welcome to reach out. We can speak to how the regulated market has developed, how social and sweepstakes casino models work, what distinguishes a licensed platform from an unlicensed one, and what players in different states can currently access legally. Please email with your publication name, deadline, and the specific angle you are working on.

What Happens After You Send a Message

1. Your message arrives in our shared editorial inbox and is read by a member of the Real Money Casino team — not processed by an automated system.
2. We assess the nature of the enquiry and assign it to the right person: editorial, commercial, or responsible gambling.
3. You receive a personal response, usually within two working days. Complex or sensitive matters may take slightly longer; we will acknowledge receipt if that is the case.
4. Where an enquiry leads to a change in our published content, we make the update and note it in the relevant page's review record.

We appreciate you taking the time to read this page. Feedback from people who use online casinos in the US — whether you are an occasional player, a regular, or simply researching your options — is the most useful input we receive. We look forward to hearing from you.